FAQs

You can make an appointment directly on our site, by clicking on "Make an appointment" or directly on the "Planity" application or by phone at 04 78 24 93 36.

The salon is located at: 52 Cr Vitton, 69006 Lyon. Do not hesitate to call us if you want more details before coming.

When placing your order, we ask you for the desired delivery address and then we ask you to choose the type of delivery you want:

• Home delivery by Colissimo

• Delivery to the nearest parcel relay by Colissimo

• Delivery to the nearest parcel relay by Mondial Relay

We deliver in Metropolitan France, in the DOM-TOM as well as in some neighboring French-speaking countries/states (Belgium, Luxembourg, Switzerland, Monaco...)

The cost of delivery is calculated automatically by our internal system according to your choice of delivery method but also according to the weight of the package.

You can write directly to contact@jouvanceau.com or write to us using the form on the contact page. We will be happy to inform you.

Depending on the delivery method chosen and the date of your order, it varies between 2 and 5 working days, it can take up to 7 days for a shipment outside metropolitan France.

Yes, within 14 days. Products must be intact, unused and unopened. The cost of transporting the package is at your expense. When we receive the return, and if everything is ok, we proceed with the refund.

You can enter your promo code in the space provided for this purpose in the basket or in the payment tunnel.

It is important to specify that our online gift card can only be used for the e-shop and not for our services at the hair salon. You can use it directly by entering the code you received by email in the field for this purpose present on the basket page or directly in the payment tunnel.